1. Introduction
DVNKS Technologies Private Limited ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Contact Information: Name, email address, phone number, business address
- Business Information: Company name, industry, business size, revenue details
- Financial Information: Billing address, payment method details (processed securely through third-party gateways)
- Communication Data: Messages, inquiries, support tickets, feedback
- Account Information: Usernames, passwords, profile information
2.2 Automatically Collected Information
- Device Information: Browser type, device type, operating system
- Usage Data: Pages visited, time spent, clicks, scroll behavior
- IP Address & Location: General geographic location (city/region level)
- Cookies & Tracking: Analytics cookies, functional cookies, marketing cookies
- Server Logs: Timestamp, request type, response status
2.3 Information from Third Parties
- Payment processors (Stripe, Razorpay, or similar)
- Business database providers
- Social media platforms (if you link accounts)
- CRM integrations and API partners
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide, maintain, and improve our products and services
- Communication: To respond to inquiries, send updates, newsletters, and service announcements
- Account Management: To create and manage your account, authenticate users, process transactions
- Analytics: To understand user behavior, improve user experience, identify trends
- Marketing: To send promotional emails, personalized recommendations (with your consent)
- Security: To detect fraud, prevent abuse, enhance security measures
- Legal Compliance: To comply with laws, regulations, and legal obligations
- Business Operations: Billing, accounting, auditing, and data analysis
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share information in these circumstances:
- Service Providers: Payment processors, email service providers, hosting providers (bound by confidentiality)
- Business Partners: Only with your explicit consent and for integration purposes
- Legal Requirements: When required by law, court order, or government request
- Business Transactions: In case of merger, acquisition, or asset sale (with notice)
- Your Consent: For any other purpose with your explicit permission
- Aggregated Data: De-identified, aggregated data for analytics (cannot identify you)
5. Data Security
We implement comprehensive security measures to protect your information:
- SSL/TLS encryption for data in transit
- AES-256 encryption for sensitive data at rest
- Secure password hashing (bcrypt or better)
- Regular security audits and vulnerability assessments
- Access control and role-based permissions
- Secure data centers with physical security measures
- Regular employee training on data protection
- Incident response and breach notification procedures
Note: While we implement robust security, no method is 100% secure. You use our services at your own risk.
6. Your Privacy Rights
Depending on your location, you may have the following rights:
6.1 Right to Access
You can request a copy of the personal data we hold about you.
6.2 Right to Rectification
You can request correction of inaccurate or incomplete information.
6.3 Right to Erasure
You can request deletion of your data (subject to legal retention requirements).
6.4 Right to Restrict Processing
You can request limitation on how your data is processed.
6.5 Right to Data Portability
You can request your data in a portable, machine-readable format.
6.6 Right to Object
You can object to marketing communications and certain data processing.
6.7 Right to Withdraw Consent
You can withdraw consent for processing at any time (won't affect past processing).
To exercise these rights, contact us at privacy@dvnks.com
7. Cookies & Tracking Technologies
We use cookies and similar technologies for:
- Essential Cookies: User authentication, security, basic functionality
- Performance Cookies: Google Analytics, usage patterns, site optimization
- Marketing Cookies: Retargeting, ad personalization (with consent)
- Third-party Cookies: Social media platforms, advertising networks
You can manage cookie preferences through your browser settings or our Cookie Policy.
8. Data Retention
We retain personal information for as long as necessary to provide services and comply with legal obligations:
- Account Data: For the duration of your account + 2 years after deletion
- Transaction Data: 7 years (accounting and tax compliance)
- Email Lists: Until you unsubscribe
- Analytics Data: 24 months (aggregated after 12 months)
- Support Tickets: 3 years for reference and dispute resolution
9. Children's Privacy
Our services are not directed to children under 13 years old. We do not knowingly collect information from children under 13. If we become aware of such collection, we will delete the information promptly. For EU residents under 16, parental consent is required.
10. International Data Transfers
Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to transfer of information to countries outside your country of residence.
11. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of linked websites. Please review their privacy policies before sharing information.
12. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights:
- Right to know what information we collect, use, and share
- Right to delete personal information collected from you
- Right to opt-out of the sale of your personal information
- Right to non-discrimination for exercising your privacy rights
13. EU Privacy Rights (GDPR)
If you are in the EU/EEA, your data is protected under GDPR. We process data on the basis of:
- Your explicit consent
- Contract performance (service delivery)
- Legal obligations
- Your vital interests
- Public task
- Legitimate interests
14. India Privacy Rights (DPDP Act)
If you are in India, your data is protected under the Digital Personal Data Protection Act, 2023. You have rights to:
- Withdraw consent at any time
- Access your personal data
- Correct inaccuracies
- Erase data in certain circumstances
15. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or prominent notice on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.
16. Contact Us
17. Grievance Redressal
If you have concerns about our privacy practices, you can file a complaint with the relevant data protection authority in your jurisdiction:
- India: Data Protection Board of India (when constituted) or Ministry of Electronics and Information Technology
- EU: Your local Data Protection Authority
- USA: Federal Trade Commission (FTC)