Refund Policy

1. Overview

This Refund Policy outlines the terms and conditions under which DVNKS Technologies Private Limited provides refunds and cancellations for its Services. We aim to be fair and transparent in our refund process.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for new customers on their first subscription:

• Applies to monthly and annual plans
• Refund is 100% of the subscription fee
• Must be requested within 30 days of purchase
• Covers Services that did not meet expectations
• No questions asked for first-time refund

2.1 Eligibility for Money-Back Guarantee

To qualify for the 30-day guarantee, you must:

• Be a first-time customer with no prior services
• Have actively used the Services (or attempted to use)
• Have provided good faith feedback about issues
• Not have violated the Terms of Use
• Request refund within 30 days of payment

3. Refund Eligibility by Scenario

Scenario	Eligible for Refund?	Refund Amount	Timeline
First purchase within 30 days	✓ Yes	100% (full refund)	5-7 business days
Service quality issues (documented)	✓ Yes	100% (pro-rata if mid-term)	5-7 business days
Service not as described	✓ Yes	100% (pro-rata if mid-term)	5-7 business days
Double charge or billing error	✓ Yes	100% (duplicate refund)	3-5 business days
Account created by fraud/unauthorized access	✓ Yes	100%	5-7 business days
Service unavailable for 30+ days	✓ Yes	Pro-rata refund	5-7 business days
After 30 days (no issues)	✗ No	Non-refundable	N/A
Terms of Use violation	✗ No	Non-refundable	N/A
Excessive support requests (no billing issues)	✗ No	Non-refundable	N/A
User personal choice (after 30 days)	✗ No	Non-refundable	N/A

4. Non-Refundable Situations

The following situations are NOT eligible for refunds:

• After 30 Days: Any refund requests after the 30-day period must have documented issues
• Terms Violation: Use of Services in violation of Terms of Use
• Cancellation After Free Trial: If you used free trial features only
• User Changed Mind: Simple preference change without service issues
• Third-Party Integration Issues: Problems with third-party services we integrate with
• User Error: Incorrect usage by customer (with documentation available)
• Features Not Used: Refund because certain features weren't used
• Custom Development: Custom integrations or development services (non-refundable)
• Data Recovery: Services for data recovery or restoration
• Professional Services: Consulting, training, or implementation services already rendered

5. Partial/Pro-Rata Refunds

For mid-term cancellations with valid reasons, we offer pro-rata refunds:

5.1 Calculation

Pro-rata Refund = (Days Remaining ÷ Total Days in Billing Period) × Total Fee

5.2 Example

If you paid ₹5,000 for a 30-day plan and cancel on day 20:

• Days remaining: 10 days
• Pro-rata refund: (10 ÷ 30) × ₹5,000 = ₹1,667

6. How to Request a Refund

6.1 Refund Request Process

6.2 Documentation Required

To speed up processing, please provide:

• Original purchase receipt or invoice
• Account email address
• Payment method used (Card last 4 digits)
• Clear description of issue
• Screenshots or error messages (for technical issues)
• Proof of resolution attempts (tickets, emails)

7. Refund Processing Timeline

Stage	Timeline	What Happens
Request Submission	Day 1	You submit refund request with documentation
Acknowledgment	Day 1-2	We confirm receipt and send reference number
Review Process	Day 3-5	Our team evaluates eligibility and approves/declines
Approval Notification	Day 5-6	We notify you of decision and refund amount
Refund Issuance	Day 6-7	Refund is initiated to original payment method
Bank Processing	Day 8-14	Your bank processes and deposits refund (varies by bank)

8. Refunds for Annual Plans

For customers who purchased annual plans:

• Within 30 Days: Full refund eligible
• After 30 Days: Pro-rata refund for documented service issues only
• No Refund: If you simply change your mind after the guarantee period
• Cancellation: Remaining subscription is cancelled immediately upon refund approval

9. Refunds for Bundle/Multi-Service Plans

If you purchased multiple services as a bundle:

• Refund applies to the entire bundle if one service is faulty
• Pro-rata calculation considers all services in the bundle
• Partial cancellation of one service requires bundle restructuring (which may have different pricing)

10. Refunds for Multiple Accounts

If you have multiple accounts or invoices:

• Each account is treated separately for refund eligibility
• 30-day period applies per account per invoice
• You cannot combine multiple accounts to stay within 30-day window

11. Cancellation vs. Refund

11.1 Cancellation

Cancelling your subscription means:

• Your account remains active until end of billing period
• No refund is issued for the current billing period
• Auto-renewal is disabled
• Access ends at the end of current period

11.2 Refund

Requesting a refund means:

• Immediate access termination (unless within 30-day guarantee)
• Refund of applicable amount to original payment method
• Account data may be retained per data retention policy
• Cannot re-enroll with the same email within 24 hours

12. Special Cases

12.1 Duplicate Charges

If you were charged twice:

• We refund the duplicate charge immediately
• No waiting period or documentation required
• Refund processed within 3-5 business days

12.2 Unauthorized Purchases

If someone else purchased Services using your payment method:

• Full refund is issued immediately
• We work with payment processor to investigate
• Account is secured and password reset required

12.3 Service Outages

If our Services are unavailable for extended periods:

• Service credit is issued (not refund) if SLA violated
• Credits can be applied to next billing cycle
• If outage persists >30 days, refund is available

13. Refunds and Taxes

Regarding GST and other taxes:

• Refunds include applicable taxes
• Tax implications are buyer's responsibility
• We provide refund receipts for tax documentation
• Reverse tax invoices are issued for GST credits

14. Refund Methods

Refunds are issued to:

• Credit Cards: Original card (as statement credit)
• Debit Cards: Original card (as statement credit)
• Bank Transfer: Original bank account
• Digital Wallets: Original wallet account
• UPI: Original UPI address

Note: We cannot issue refunds to different accounts than the original payment method.

15. Appeal Process

If your refund request is denied, you can appeal:

• Appeal Period: 7 days from denial
• Submit to: appeals@dvnks.com
• Include: Original request, denial reason, additional evidence
• Review Time: 5-7 business days
• Final Decision: Cannot be appealed beyond one appeal

16. Prevention of Refund Abuse

DVNKS reserves the right to:

• Deny refunds for repeated abuse of the policy
• Permanently ban users who repeatedly request refunds fraudulently
• Report fraudulent activity to payment processors
• Take legal action for chargeback disputes
• Require additional verification for repeated refund requests

17. Chargebacks & Disputes

If you initiate a chargeback through your bank instead of requesting a refund:

• We will respond to the bank with documentation
• Chargeback fees (₹500-₹2,000) may apply
• Your DVNKS account will be permanently suspended
• You will be ineligible for future services

We strongly recommend requesting refunds through our official process before disputing with your bank.

18. Contact Information

19. Policy Updates

We may update this Refund Policy at any time. Changes apply to new purchases. Existing customers are grandfathered under current terms unless policy becomes more restrictive, in which case you have 30 days to request a refund under old terms.

20. Summary of Key Points

• ✓ 30-day money-back guarantee for first-time customers
• ✓ 100% refund for documented service issues within 30 days
• ✓ Pro-rata refunds for mid-term cancellations with valid reasons
• ✓ 5-7 business days for refund processing
• ✓ No questions asked for 30-day guarantee
• ✗ No refund after 30 days without documented issues
• ✗ No refund for Terms of Use violations
• ✗ No refund for professional services already delivered